365mc Global Directors from 5 Countries Gather! Sharing Indonesia’s Ultra-High Customer Satisfaction Know-How through the 365mc International Academy

Hello, this is LipoManiac 365.

On March 11, the 365mc Global Doctors Academic Seminar (International Conference) was held, bringing together 365mc’s global medical team in one place.

This conference was especially meaningful.

For the first time, 365mc directors from five countries—Korea, Indonesia, Thailand, Vietnam, and the United States—gathered together, creating a global exchange platform to share the medical philosophy and customer experience management know-how that 365mc has accumulated over the years.

The conference began with a special presentation from the 365mc Indonesia branch.

Recently, the Indonesia branch surpassed USD 10 million in cumulative revenue, achieving its highest revenue record to date.

During the presentation, the team shared their ultra-high customer satisfaction strategy and pain management know-how that contributed to this achievement.

The presentation was delivered in two parts by Dr. Ariek and Dr. Fanny.

It introduced various cases including the design of medical services to improve patient satisfaction, effective pain management approaches, and treatment strategies tailored to patients’ values and expectations through Shared Decision-Making.

In particular, the process of building trust between patients and medical staff by jointly deciding treatment directions, along with real clinical experiences, drew great interest from the attending directors.

The main session from the Korean directors followed, featuring a lecture on Customer Satisfaction Management delivered by Lee Jaejoon, MD of Seoul 365mc LAMS Hospital.

Based on 365mc’s long-established customer-centered medical philosophy and extensive field experience, Lee Jaejoon, MD shared key principles and practical management strategies for improving customer satisfaction.

Rather than simply presenting theory, the lecture focused on real cases and practical know-how applied in clinical settings, capturing the strong attention of directors from each country.

During the lecture, participants actively engaged by asking in-depth questions, and diverse discussions took place regarding medical environments and customer experience cases across different countries.

Through this session, the global medical team shared the values and direction of “customer-centered medical services” pursued by 365mc, and meaningful discussions continued on how to further develop these practices in each country.

Moving forward, the 365mc International Academy will continue to operate as a platform that strengthens 365mc’s global network and promotes the sharing of knowledge and experience among medical professionals worldwide.

Through these exchanges, 365mc aims to grow as a global medical brand that provides the same level of medical service and customer experience anywhere in the world.

We appreciate your continued interest and support for 365mc’s global journey.

Thank you.